Contact Us

Last Updated: June 2026

At PureGuard Pet, customer satisfaction is our top priority. We are here to help with any questions, concerns, or feedback regarding our products, orders, or services.

Customer Support

If you need assistance, please contact our support team using the information below:

Email: support@pureguardpet.com

Website: www.pureguardpet.com

What We Can Help With

Our support team can assist you with:

• Order status and tracking
• Shipping and delivery questions
• Returns and refunds
• Product information
• Account and billing inquiries
• General customer support

Response Times

We strive to respond to all customer inquiries within 24–48 business hours.

Response times may be longer during holidays, weekends, or periods of high support volume.

Business Hours

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM EST

Saturday – Sunday: Closed

Before Contacting Us

To help us assist you more efficiently, please include the following information when contacting support:

• Full name
• Order number (if applicable)
• Email address used for the order
• Detailed description of your question or issue

Feedback

We value your feedback and are always looking for ways to improve our products and services. If you have suggestions, comments, or concerns, we would love to hear from you.

Thank you for choosing PureGuard Pet. We appreciate the opportunity to support you and your pets.